FAQ

When will I receive my order?
Once payment received, all orders are processed and shipped out by the following business day. 

Shipping timeframes:

NSW, ACT 1 to 3 business days
QLD 2 to 5 business days
VIC 2 to 5 business days
SA, WA, TAS, NT and NQ 3 to 6 business days

Please note that interstate deliveries can take longer and we will do our best to give an accurate time frame.

 

Who will deliver my order to me?
We have a few different couriers we use depending on size, location, and what is being shipped out. Once purchased you will be able to see who is delivering to you and be able to track the product.

 

Can I track my order online?
Yes. All purchases will have a tracking code which can be used to trace via our courier tracking services. The tracking number will be emailed to you, and you can view it by logging in to your My Account page on the website.  If you can't find it and need help with tracking, just contact us.

 

Is my delivery insured against damage or loss?
Yes it is.

 

What can I do if the delivery seems to be taking too long?
If there is any issue with delivery and the item cannot be accurately tracked, feel free to contact us and we will do our best to sort out any issues and keep you updated.

 

Where are you located?
We are located in Sydney. Local pickup is available. Our address is:
3/10 Production Place
Jamisontown NSW, 2750
Australia

 

If I need to return something, what do I do?
If you need to return something please contact us or phone 1800 60 50 40. Please read our Returns Policy before returning any product back to us.

 

How can I contact you?
You can contact us via phone on 1800 60 50 40 or via our contact page where we will respond within 3 business hours. If you message us after hours, on the weekend or a public holiday we will reply the next business day.

 

If I need to make a warranty claim, what do I do?
Should the item you receive be faulty in any way, please contact us and we’ll make sure the correct process if followed so the issue can be addressed as quickly as possible for you.

 

I have an issue with safety, who can I call?
If there has been intake of chemical, or it has been spilt please contact us on 1800 60 50 40. If it is an emergency please call Chemcallon 1800 127 406 and they will assist.